The market offers a multitude of solutions and managing them shouldn't be a source of frustration. Outsourcing your infrastructure management frees up internal resources and alleviates the stress of recruiting and retaining highly skilled teams in a world currently facing a global skills shortage.
Infrastructure management
The Intelys Approach
Our team of highly skilled and certified engineers have the experience required to guide and support you where it is needed most .While there are many reasons to consider an outsourced solution, here are the key points that make choosing Intelys the right decision:
An integral part of your team
Consider Intelys not just as a vendor, but as an integral part of your team. Our goal isn't to merely sell products; it's to ensure you maximise the potential of the products you select.
High-touch consultative engagement
A frequent issue with outsourcing managed services is the inability to reach someone when urgent assistance is needed. We prioritise our customers, ensuring high availability and accessibility with just a phone call. An effective escalation matrix guarantees that you are always informed and supported, never left without communication.
InVision, our alerting and monitoring platform
InVision offers complete visibility over your infrastructure landscape to ensure that we all have our eyes on the prize. This increases efficiency and minimises risk in our managed environments.
Risk and Compliance
Intelys approach ensures that our clients environments are managed effectively via a rigid change control process to ensure the required compliance and governance standards are met
Service Level Agreement
All our services are backed by a measurable SLA construct.
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